Shipping & Delivery
Pacific Green furniture is large, heavy and hand-finished. A sofa can weigh well over 100 kilograms and arrive in a crate that will not fit through a standard doorway without planning. For that reason we do not charge a flat delivery rate or calculate freight automatically at checkout. Every delivery is quoted to your address, and nothing is charged until you have seen the figure and approved it.
The steps
- Request a quote. Use the Request a delivery quote form on any product page, or call us on 1800 722 753. We need the piece you want, your delivery postcode, and anything we should know about access.
- We quote the freight. We price the delivery against your address and the access at your end, and come back to you with the total, usually within one business day.
- You approve it. If the quote suits, we email you a secure payment link covering the furniture and the delivery together. Until you open that link and pay, nothing is committed and nothing is charged.
- We deliver. We contact you to arrange a delivery window once payment has cleared.
What we deliver, and where
We deliver anywhere in Australia. Sydney metropolitan deliveries are made by a two-person team who will place the piece in the room you nominate and remove the packaging. Regional and interstate deliveries are made by a furniture carrier; depending on the route, some deliveries are to the ground floor or kerbside only. We will tell you which applies to your address at the time we quote, not afterwards.
We do not currently ship outside Australia.
Timing
In-stock pieces are on the floor at our Belrose warehouse and are usually delivered within 5 to 10 business days in the Sydney metropolitan area, and within 2 to 3 weeks elsewhere in Australia.
Made-to-order pieces are built in the Pacific Green workshop and shipped to Sydney by container. Allow 12 to 16 weeks from order, plus local delivery time. Container schedules and customs clearance are outside our control, so these timeframes are estimates rather than guarantees.
Access is your responsibility
Please measure before you order. Check your doorways, hallways, stair turns, lift dimensions and any tight corners against the dimensions shown on the product page, and tell us at the quoting stage about stairs, narrow access, lift-only buildings, restricted parking or anything else that will affect the delivery.
If a piece cannot be delivered because it does not fit, or because access is materially different from what was described to us, a second delivery attempt will be charged at cost. If you are not sure, ring us before you order and we will help you work it out.
On the day
Someone over 18 needs to be there to receive the delivery and sign for it. Please inspect the piece before the delivery team leaves. If anything is damaged or is not what you ordered, note it on the delivery paperwork and contact us within 48 hours with photographs. See our Returns & Refunds page for what happens next.
Showroom collection
We are not offering customer collection at present. Every order is delivered.
Questions
Call 1800 722 753 or email hello@swayhome.com.au.