Natural leathers (whether for furniture or shoes) are nearly impossible to keep in a pristine state. But they can be maintained over several years, and in their ‘aging’ their appearance and comfort can improve over time. It’s not because of the quality – all our hides are A-grade. The best, most natural leathers have little protective coatings or alterations that highlight the beauty of natural grain and colour variation and markings of the hide. These highlight the distinguishing difference of a superior product. Leather will often over time develop a worn, aged patina that is much sought after. It will appeal to those people who pride themselves on their ability to recognise real quality.

High quality leather should last a long time with the right maintenance. We recommend you follow these rules in the care of your leather:

• Regularly vacuum (carefully) to remove surface dust and dirt
• Remove spilled liquids quickly with a damp cloth. Allow drying away from heat.
• Do not rub hard and never use detergents or abrasive cleaning compounds.
• Do not expose to direct sunlight, intense heat, weather or UV rays.
• Wipe over with a soft cloth, moistened with soapy water; after direct contact with bare skin. Acids (from the skin), chlorine and salt degrade the leather quickly and must be avoided.
• Do not try to remove ink or other indelible marks. Live with them.
• Cuts and nicks in leather are difficult to repair and require factory service.

Please remember that whatever the prevention method employed, leather (like our own skin) will mark in the passage of time and, b) there are organizations that specialise in the service and rejuvenation of leather and upholstery. If you have a problem call an expert.

Palmwood® comes from reclaimed plantation coconut trunks. It is a real living material, unlike veneer or plasticised furniture. It needs a little physical work – polishing – to look it’s best.

Each piece of Palmwood has the individual features and natural characteristics of the tree it came from. Different colours can occur in the one piece of wood. No flat surface-top will ever have matching pieces. Neither nature nor Pacific Green intended our surfaces to be other than “as is”.

Since our new environmental processing was implemented in 2001, Palmwood has retained a high degree of stability and usability. What you have is a natural product, Palmwood impregnated with wax, so that there is little or no moisture remaining. As a natural product, it can continue to have small movements, much in the same way as antiqued wood tables. What you have is a hard, solid and durable material.

It is sensible to dust all surfaces regularly (to limit damage caused by usage) and then wipe over with a soft cloth (moistened with mildly soapy water). Keep furniture away from open fires and direct sunlight. Use a protective covering to protect table surfaces.

We recommend that you polish Palmwood on a regular basis, this adds lustre and looks great. You can use a beeswax-based product. Use it sparingly as it is hard to buff. It is easy to apply and relatively pleasurable to polish. In general, things that you rub on are ok, so furniture cream and waxes are fine. Just no sprays or chemicals.

In general, our furniture has been developed with lots of attention paid to its usability. This accent on the practical should give you generous comfort and satisfaction. In return, to get the best from your furniture, it must be used sensibly. This means avoiding:

• Sitting on the arms
• Tilting chairs on their back legs
• Dragging heavy lounges (lift from underneath)
• Positioning furniture in direct sunlight
• Putting hot things on flat surfaces (they will burn or leave marks)
• Jumping children or free falling into chairs.
• Dirt, dust, shoes and domestic animals on furniture

Pacific Green furniture is handmade, and no two pieces are the same. Each is unique in appearance and cannot be replicated exactly. There will always be differences in trim colours, binding sizes and lashing styles, and variation in colour, shape and size. In difference lies beauty — it is a characteristic of the work, not a fault.

Your furniture is covered by the consumer guarantees in the Australian Consumer Law. Those guarantees have no expiry date, and for furniture of this quality the reasonable expectation of durability is measured in decades. The full details, including how to make a claim and who pays what, are set out on our Warranty page.

Please note, Pacific Green has no affiliation with the manufacturer Pacific Green Industries (Fiji) Ltd nor products produced by that company.

The above provides general guidance. For more information specific to your furniture and materials used, contact your nearest showroom here.