Privacy Policy

This policy explains how Scarlet's Way Pty Ltd trading as Sway Home (ABN 26 625 353 988) handles your personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated: September 2026

What we collect

We collect only what we need to quote, sell and deliver furniture to you:

  • Contact details — your name, email address, phone number and delivery address.
  • Delivery information — your postcode, access notes, and anything else you tell us about your property so we can quote freight and get the piece into your home.
  • Order information — what you bought, when, and the correspondence between us.
  • Website information — pages you viewed, the device and browser you used, and your approximate location, collected through cookies and analytics.

We do not collect or store your credit card or bank details. Payments are processed by Shopify and its payment providers, and card data goes directly to them.

Why we collect it

To prepare delivery quotes, process and deliver orders, answer your questions, handle warranty and returns claims, meet our tax and record-keeping obligations, and — if you have asked for it — send you occasional news about the range.

Who we share it with

We share personal information only where it is needed to do the above:

  • Shopify, which hosts this store and processes orders.
  • Freight and delivery carriers, who need your name, address and phone number to deliver.
  • Payment providers, who process your payment.
  • Analytics and email providers, which help us understand how the site is used and send the emails you have asked for.
  • Professional advisers and government agencies, where the law requires it.

We do not sell your personal information, and we do not give it to anyone for their own marketing.

Some of these providers store data outside Australia, including in the United States. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

Cookies

This site uses cookies to keep the site working, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings, though some parts of the site may not work as well if you do.

Marketing

We only send marketing email to people who have asked for it. Every email has an unsubscribe link, and we act on unsubscribes promptly. You can also tell us directly and we will take you off the list.

Keeping it secure, and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it for as long as we need it for the purpose it was collected, and for as long as the law requires us to keep business records — generally seven years for anything tied to a sale. After that we destroy or de-identify it.

Access, correction and complaints

You can ask us what personal information we hold about you and ask us to correct it or delete it. Email hello@swayhome.com.au or call 1800 722 753 and we will respond within 30 days. There is no charge for a reasonable request.

If you think we have mishandled your personal information, tell us first and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

If we change this policy we will post the updated version here and change the date at the top.